Introduction Customer support used to sit in the background. It solved problems after they happened and focused on speed, not quality. The goal was to close tickets, not to build relationships. That approach no longer fits how people expect to be served. Customers now want…
In just a few years, conversing with our devices has gone from a novelty to an imperative. Whether it’s asking Alexa what the weather will be like tomorrow or telling Siri to remind us to pay the bill, voice assistants have integrated seamlessly into the…
In today’s digital era, students live much of their academic and social lives online, from submitting assignments on learning portals to managing social media, emails, and even digital wallets. As technology continues to shape education, password security has become a crucial aspect of online safety…
That is the essence of a new and exciting technology frontier, Agentic AI. Rather than waiting for orders, as the traditional AI systems (ChatGPT, Siri, etc.) do with explicit directives, Agentic AI systems can autonomously plan, decide, and act in order to obtain their objectives,…
Global finance faced an unexpected silver lining: the prolonged risk of a U.S. government shutdown finally subsided, large banks unveiled more substantial deals, and macro watchers were beginning to raise red flags about liquidity and valuations. Anyone preparing for a career in investment banking should…
No more is the changeover from batch processing to real-time data integration a thing of the future; to be precise, it is the main operating model for today’s companies. The speedy week of November 7th to 13th, 2025, witnessed the industry experiencing a most remarkable…
The week of 9–15 November 2025 was surprisingly eventful for the marketing and FMCG space in India. It felt like every day brought something new, an acquisition, a leadership exit, a fresh push in ad spending, or even a government call-out to digital agencies. Put…
The fascination with investment banking as one of the most prestigious, remunerative, and opportunity-laden career options continues to dominate other options as India’s economy grows at one of the fastest rates globally, and financial institutions are a major part of this transition, whether it is…
Children’s Day is not only a day of fun and merriment but also a very good day to remind the world about how powerful curiosity can be if it is nurtured early. Kids of today are being raised in a world where technology is omnipresent…
Each grown-up has an inner child, an intuitive and imaginative incarnation of yourself that found wonder in the simplest of things. It is that sense of inquisitiveness and realness that often gets buried under behaviors, to-do-lists, and bullets. However, when brands can connect with the…
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